Return & Refund Policy

At aluaecamk, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

🔄 Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.

• Products must be unused, in original condition, and in original packaging.

• Customized or personalized items cannot be returned unless they arrive damaged or defective.

• Proof of purchase (order number or receipt) is required.

📦 How to Initiate a Return

To start a return, please email us at [email protected] with the following information:

• Your order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Our customer support team will respond within 1 business day with return instructions and the return shipping address.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made a shipping error.

• We recommend using a trackable shipping service for your return.

💵 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

⚠️ Non-Returnable Items

• Custom or engraved packaging

• Items on clearance or marked as final sale

• Items returned without prior approval

Need Help?

If you have any questions about returns, exchanges, or your order status, feel free to reach out to us:

• Email: [email protected]

• Phone: +1 (408) 555-1234

• Address: 2350 Mission College Blvd, Santa Clara, CA 95054, USA

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

Thank you for shopping with aluaecamk. We appreciate your trust and will do our best to make things right.