FAQ

Have questions? We’re here to help. Below you’ll find answers to some of the most common questions we receive.

🛍 Orders & Payments

Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.

Q: Can I change or cancel my order after placing it?
Please contact us as soon as possible at [email protected]. If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations.

🚚 Shipping & Delivery

Q: Do you ship internationally?
Yes! We ship worldwide. Shipping options and rates will be displayed at checkout based on your location.

Q: How long does delivery take?

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days
  Custom orders may require additional processing time.

Q: How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your package.

📦 Products & Customization

Q: Do you offer custom packaging?
Yes, we provide custom printing and packaging solutions for jewelry businesses. Please contact us with your requirements, and we’ll provide a quote.

Q: Can I request a sample before ordering in bulk?
Absolutely. We offer samples of many of our packaging products. Contact us to arrange a sample shipment.

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in original packaging. Please see our Return Policy for full details.

Q: I received a damaged or incorrect item. What should I do?
We’re very sorry! Please email us at [email protected] with photos of the item and your order number. We’ll arrange a replacement or refund.

📞 Contact & Support

Q: How can I contact customer service?
You can reach us by:

• Email: [email protected]

• Phone: +1 (408) 555-1234

• Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

We typically respond to emails within 1 business day.

Still have questions?
We’re happy to help — feel free to contact us anytime!